Unless you cancel your order before shipment has been made, acceptance of your order and completion of the contract between you and Spaceskullpixie will be completed when the goods have been dispatched.
Refund
Each piece is handmade and made to order and leaves in perfect condition. Therefore, we cannot offer a refund.
Replacement & exchanges
For defective or damaged packages, please email us at hellospaceskullpixie@gmail.com with images of the defective pieces/package, within 5 days of receipt, and we will of course be glad to assist and send a replacement if necessary. We offer exchanges for store credits or another piece of merchandise of similar value– no refunds.
We ask for your understanding that we cannot replace or fix anything beyond 7 days upon receipt of your jewelry as it would be considered worn/used at that point. For international orders, all shipping costs related to returns will be borne by the customer. For domestic orders, customers are responsible for sending back the package to our philippine location. We are not responsible for any lost or stolen packages upon delivery.
Items exempt from the exchange policies, unless they are found to be faulty, are:
Custom or personalized orders (including shortening of length and modified designs)
Earrings (for health/hygiene reasons)
Items on sale
Please note: replacement & exchange warranty is voided if the jewelry has been altered and modified, damaged by accident, misused, and has discolouration caused by foreign substances.
